Privacy Policy

Your Privacy Matters to Us

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last updated: January 2025
GDPR Compliant

Introduction

Green Home Path ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact details (email, phone number)
  • Property address and postcode
  • Property details (type, age, number of bedrooms)
  • Energy usage information
  • Installation preferences and requirements

Technical Information

We automatically collect certain technical information:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide you with energy savings estimates and quotes
  • To connect you with trusted local installers
  • To improve our website and services
  • To communicate with you about your inquiries
  • To send you relevant information about renewable energy
  • To comply with legal obligations
  • To prevent fraud and ensure security

Information Sharing

We may share your information in the following circumstances:

With Installers

We share your contact details and property information with trusted, MCS-certified installers to provide you with quotes and services.

Service Providers

We work with trusted third-party service providers who help us operate our website and provide our services.

Legal Requirements

We may disclose your information if required by law or to protect our rights and safety.

Business Transfers

In the event of a merger or acquisition, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include encryption, secure servers, regular security assessments, and staff training on data protection.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under data protection laws, you have the following rights:

Access

Request a copy of the personal data we hold about you.

Correction

Request correction of inaccurate or incomplete data.

Deletion

Request deletion of your personal data in certain circumstances.

Portability

Request transfer of your data to another service provider.

Objection

Object to processing of your data in certain circumstances.

Withdrawal

Withdraw consent for data processing where applicable.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

Typically, we retain your data for:

  • Active customer data: Duration of our relationship plus 7 years
  • Marketing communications: Until you unsubscribe
  • Website analytics: 2 years
  • Legal compliance: As required by applicable laws

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to remove such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: hello@yoursite.com

We will respond to your inquiry within 30 days.

Questions About Your Privacy?

We're here to help. Contact our privacy team for any concerns about your data.