Your Privacy Matters to Us
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Introduction
Green Home Path ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number)
- Property address and postcode
- Property details (type, age, number of bedrooms)
- Energy usage information
- Installation preferences and requirements
Technical Information
We automatically collect certain technical information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website information
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with energy savings estimates and quotes
- To connect you with trusted local installers
- To improve our website and services
- To communicate with you about your inquiries
- To send you relevant information about renewable energy
- To comply with legal obligations
- To prevent fraud and ensure security
Information Sharing
We may share your information in the following circumstances:
With Installers
We share your contact details and property information with trusted, MCS-certified installers to provide you with quotes and services.
Service Providers
We work with trusted third-party service providers who help us operate our website and provide our services.
Legal Requirements
We may disclose your information if required by law or to protect our rights and safety.
Business Transfers
In the event of a merger or acquisition, your information may be transferred to the new entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include encryption, secure servers, regular security assessments, and staff training on data protection.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under data protection laws, you have the following rights:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your personal data in certain circumstances.
Portability
Request transfer of your data to another service provider.
Objection
Object to processing of your data in certain circumstances.
Withdrawal
Withdraw consent for data processing where applicable.
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve website functionality and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.
Typically, we retain your data for:
- Active customer data: Duration of our relationship plus 7 years
- Marketing communications: Until you unsubscribe
- Website analytics: 2 years
- Legal compliance: As required by applicable laws
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to remove such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: hello@yoursite.com
We will respond to your inquiry within 30 days.